Sales Policies

• The tickets sold on this site are secondary-market tickets, or "brokered" tickets, that are sold for more than face value. The price you pay will not equal the face value printed on the ticket. This site is in no way affiliated with Ticketmaster , Telecharge or any other box office, theatre or venue.

• All prices listed on the site are per ticket. Upon checkout, Sales Tax (if applicable), a software service charge and the cost of FedEx shipping may be added to the order.
• All sales are final. There are no refunds, cancellations or exchanges. *
  Once the credit card for a submitted order is approved, which happens moments after you select the "Buy" button on the Checkout page, the sale is final.
  *Note: If an event is completely cancelled, then you should return the tickets within 7-10 days for a refund. You must also contact Direct Entertainment to receive instructions on how to precede. If the event is postponed or rescheduled, the tickets cannot be returned and should be used for the new date.
• Occasionally, a ticket price or event information may be listed incorrectly due to a typographical error by the supplier. In those rare instances, if the supplier cannot honor the information listed then the order will be cancelled. And a refund will immediately be issued.
• Weather conditions may affect an event or travel to and from it, but there are no refunds for unused tickets or for the loss of enjoyment caused by these weather conditions.
• Tickets cannot be replaced if they are lost or damaged, so avoid exposing them to sunlight, heat, cold, liquids or any other damaging agent.
• Upon receipt of tickets from FedEx you have 24 hours to contact the company you purchased them from about any mistakes or discrepancies about your tickets and/or seat locations.
• All times listed are local for the event. Furthermore, all dates and times are subject to change and should be verified by the buyer on the week of the event.
• Ticket prices are subject to change at any time and without notice.

• Tickets can only be shipped to the billing address that is on file with
your credit card company. This billing address will be verified with your credit card company, so you must use the exact address that your billing statements are sent to, or your order will be rejected during checkout. If you need special delivery for your tickets, then you will have to order by phone.
• FedEx is used for all shipments and a signature is required upon delivery for every order. Since FedEx cannot deliver to P.O. Boxes, you must have a physical street address that is listed with your credit card company.
• Ticket shipments cannot be re-routed from the original address submitted on the order.
• International orders are accepted as long as the owning bank for the credit card that is being used allows AVS (address verification service).

• Our website is driven by a real-time point of sale application allowing us to virtually guarantee availability on "In-Stock" ticket orders. But we strongly suggest that you call us at 888-329-7300 when making your purchase so you can be sure that the tickets are still in stock and available for purchase and delivery.

• Information and data collected here is used exclusively for order fulfillment, in-house research, and our own site development and marketing efforts. No data or personal information will ever be sold or traded to any third party for any reason.
  When you order from this web site, we collect the following information: your name, telephone numbers, billing information (credit card number, expiration date, CVV2/CID and billing address) and products purchased. We use the information we collect from you to process your order. Financial information that is collected is used to bill the user for products and services.